About ChangeGear
ChangeGear * for mobile provides a completely dynamic experience for IT staff and end users that want to quickly monitor and access their ITSM services from anywhere and at any time from their iPhone or iPad. Whether it's...
ChangeGear * for mobile provides a completely dynamic experience for IT staff and end users that want to quickly monitor and access their ITSM services from anywhere and at any time from their iPhone or iPad. Whether it's submitting requests, checking the knowledge base, interacting with the chatbot, or keeping an eye on productivity, ChangeGear for mobile is the most convenient way for users to interact with the service desk and all its associated processes.
* PLEASE NOTE: To use this app, you will need to connect to an existing ChangeGear server running version 7 or newer (build 7435 or later). For best performance, the ChangeGear server should be running build 7884 or newer. This app is NOT intended to run as a stand-alone application.
FOR IT STAFF USERS: IT Staff can access ITIL-based modules like Incident, Problem, Service Request, Change, CMDB and more. Work on the go: view and manage tickets and tasks, access the mobile-optimized dashboard for views into metrics and KPIs, and use the CMDB to get critical information on assets while in the field.
FOR END USERS: End users can quickly submit requests, access the knowledge base, view announcements, and interact with the chatbot (depending on system configuration) for fast automated support of low-level issues.
ADDITIONAL FEATURES:
• Each user's experience is automatically personalized based on license, role and permission.
• Use ChangeGear to customize the mobile experience for both IT staff and end users.
• Access secure data protected by mobile standard SSL encryption.
• Choose between two visual themes – DARK and CLASSIC.
• Barcode scan buttons can be configured to automatically search any module and field using the scanned barcode. Matching items will open immediately on-screen.
• Use the CMDB to get critical information on assets while in the field (requires server build 7884 or newer).
Jun 10, 2019
Version 1.4.2
- The ChangeGear Configuration Management Database (CMDB) is now accessible in the mobile app.
- The mobile app now supports barcode and QR code scanning. Multiple scan buttons can be configured and linked to specific modules and fields. Matching records are opened immediately after scanning.
- Minor bug fixes.
Previous Versions
Here you can find the changelog of ChangeGear since it was posted on our website on 2023-09-06 17:58:42.
The latest version is 1.4.2 and it was updated on 2024-04-22 09:36:37. See below the changes in each version.
ChangeGear version 1.4.2
Updated At: 2019-06-10
Changes: Jun 10, 2019
Version 1.4.2
- The ChangeGear Configuration Management Database (CMDB) is now accessible in the mobile app.
- The mobile app now supports barcode and QR code scanning. Multiple scan buttons can be configured and linked to specific modules and fields. Matching records are opened immediately after scanning.
- Minor bug fixes.
Disclaimer
Official App Store Link
We do not host ChangeGear on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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